1. About Us
These Terms & Conditions govern the services provided by Marketing Handled, operated by Ella Bromhead and Alex Freeman ("we", "us", "our"), to clients ("you", "the client"). By engaging our services, you agree to these terms.
Contact: hello@marketing-handled.com
2. Services
We provide services including but not limited to: website design and development, website hosting, SEO, brand photography, social media management and graphic design.
The specific services, deliverables, and timelines for your project will be agreed in writing (by email or proposal) before work begins. That agreement forms part of these terms.
3. Quotes and Pricing
All quotes are valid for 30 days from the date issued. Prices are quoted in GBP and are exclusive of VAT unless stated otherwise. We reserve the right to adjust pricing if the scope of work changes materially from what was originally agreed.
4. Payment
Payment terms will be specified in your quote or proposal. Typically:
- One-off builds: the full balance is due upon completion, before the site goes live or files are delivered
- Monthly website plans carry no setup fee — you start paying from month one
- Ongoing services (hosting, social media management, SEO retainers) are billed monthly in advance
Late payments may result in work being paused until the outstanding balance is settled. We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Client Responsibilities
To allow us to complete your project on time, you agree to:
- Provide all required content, assets, and information in a timely manner
- Review and provide feedback on drafts within a reasonable timeframe (typically 5 working days)
- Ensure that any content, images, or materials you supply do not infringe third-party intellectual property rights
- Ensure you have the authority to engage our services on behalf of your business
Delays caused by late supply of content or feedback may affect delivery timelines and are not the responsibility of Marketing Handled.
6. Intellectual Property
For one-off builds, upon receipt of final payment the finished website and all agreed deliverables (design assets, photographs) become your property. Until full payment is received, all work remains the intellectual property of Marketing Handled.
For monthly website plans, the website is managed and hosted by us throughout the contract term. After 12 months of continuous rolling contract the website files transfer to your ownership. You may request a copy of your site files at any point; ongoing hosting and management requires an active plan.
We retain the right to display completed work in our portfolio and on our own marketing channels unless you request otherwise in writing.
Any third-party assets used in your project (stock images, fonts, plugins) remain subject to their own licence terms. We will notify you of any ongoing licence fees where applicable.
7. Websites and Hosting
Where we manage hosting on your behalf, we will take reasonable steps to ensure uptime and security. We are not liable for downtime caused by third-party hosting providers, force majeure events, or circumstances outside our control.
We recommend that clients maintain their own backups of important content. We will take reasonable precautions but cannot guarantee against all data loss scenarios.
8. Photography
Photography sessions are subject to a separate booking agreement. Rescheduling with less than 48 hours' notice may incur a fee. Final edited images will be delivered digitally within the timescale agreed at booking.
9. Social Media Management
Where we manage social media accounts on your behalf, you grant us the necessary access to do so. We will act in accordance with your brand guidelines and any content approval process we agree together. We are not responsible for changes to third-party platform algorithms, policies, or features that affect performance.
10. Confidentiality
Both parties agree to keep confidential any sensitive business information shared in the course of the project. This does not apply to information that is publicly available or required to be disclosed by law.
11. Limitation of Liability
Marketing Handled's total liability to you for any claim arising from our services is limited to the total fees paid by you for the specific service giving rise to the claim. We are not liable for any indirect, consequential, or loss-of-profit damages.
We make no guarantee of specific search engine rankings, social media follower growth, or business results from any of our services. Marketing outcomes depend on many factors outside our control.
12. Cancellation
Monthly website plans are subject to a 3-month minimum term. After the minimum term the contract continues on a rolling monthly basis and may be cancelled by either party with one month's written notice.
Other ongoing services (social media management, SEO retainers, hosting) may be terminated by either party with 30 days' written notice. Any work completed up to the point of cancellation will be invoiced and payable. Deposits for project work are non-refundable once work has commenced.
13. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
Contact
If you have any questions about these terms, please get in touch: hello@marketing-handled.com