Who We Are
Marketing Handled is a marketing agency operated by Ella Bromhead and Alex Freeman, based in Horsforth, Leeds, West Yorkshire. We provide websites, hosting, SEO, photography, social media management, and graphic design services to small businesses across the UK.
If you have any questions about this policy or how we handle your data, contact us at: hello@marketing-handled.com
What Data We Collect
We collect personal data in the following ways:
- Contact form: When you fill in our contact form, we collect your name, email address, and the contents of your message.
- Email correspondence: If you email us directly, we retain that correspondence.
- Analytics: We may use anonymised analytics tools (such as Google Analytics) to understand how visitors use our website. This does not identify you personally.
We do not collect payment card details. Any payments are processed through third-party providers with their own privacy policies.
How We Use Your Data
We use the information you provide to:
- Respond to your enquiry or quote request
- Provide and manage the services you have engaged us for
- Send you information relevant to your project
- Comply with legal obligations
We will not use your data for unsolicited marketing, and we will not sell or pass your data to third parties for their own marketing purposes.
Legal Basis for Processing
Under UK GDPR, we process your personal data on the following grounds:
- Legitimate interests: Responding to enquiries you have submitted to us.
- Contract: Processing necessary to provide the services you have commissioned.
- Legal obligation: Where we are required to retain records for tax or legal purposes.
How Long We Keep Your Data
We retain enquiry and correspondence data for up to 3 years. If you become a client, we retain your project records for up to 6 years in line with HMRC requirements. You may request deletion at any time (see Your Rights below).
Who We Share Your Data With
We do not sell or rent your data. We may share it with:
- Hosting providers where your data is processed and stored securely
- Analytics providers (e.g. Google Analytics) using anonymised data only
- Legal or regulatory authorities if required by law
All third parties we work with are required to handle your data securely and in line with UK data protection law.
Cookies
Our website uses Google Analytics to understand how visitors navigate the site. Analytics cookies are anonymised and do not identify you personally. When you first visit, you will be asked to accept or decline cookies. If you decline, analytics will not run and no tracking cookies will be set. You can change your preference at any time by clearing your browser's local storage or through your browser's cookie settings.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to how we process your data
- Data portability - receive your data in a structured, machine-readable format
To exercise any of these rights, email us at hello@marketing-handled.com. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.
Data Security
We take reasonable steps to protect your data from unauthorised access, loss, or disclosure. Our website is served over HTTPS, and we use reputable hosting providers with appropriate security measures in place.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.
Contact
For any privacy-related questions or requests, please contact us at: hello@marketing-handled.com